FAQ
Subscribe & Save (a.k.a. Coffee Tours)
Placing an Order
How do I place an order?
In the Find Better Coffees, add the coffee you like to your shopping cart. Once you are done shopping, click on the shopping cart icon at the top of the page, and follow the onscreen instructions.
What do I need to complete an order?
To complete an order, you will need to provide us with your shipping and billing address, an email address, and a valid credit card.
Is my credit card secure?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your payment information. We reveal only the last four digits of your credit card numbers when confirming an order.
We are certified by McAfee for security.
Can I cancel my order?
Orders can be canceled online for any reason within 1 hour of placing the order. On the My Cafe menu, go to My Orders, and click on the cancellation icon next to the order you wish to cancel. You will receive a confirmation email from us.
Office Discounts
Are office discounts available?
Yes. We offer office discounts as part of the Coffee Tours Service. Please call us at 1-888-236-9980 or visit the Offices page for more information.
Subscribe & Save (a.k.a. Coffee Tours)
What is Subscribe & Save?
Subscribe & Save is ROASTe's newly revised Subscription Coffee Service, offering a recurring order with one or more coffees.
How do I create a subscription?
Choose your favorite coffees, place them in your cart, and click on the “Subscribe” check box, just below the cart. Proceed to checkout. Your order will become a recurring order and sent to you according to your schedule until further notice from you.
Can I manage my subscription?
Yes. Once your subscription is in the system, you can go to the “My Subscription” page. There you can add and/or delete coffees, change quantities, and change the schedule. Make sure you hit “Save” after making the changes.
Can I add coffees to my existing subscription?
Yes. Just click "Subscribe" from any product page.
Can I receive several items simultaneously?
Yes. All the coffees you placed in your shopping cart when you selected “subscribe” will be sent at the time intervals you selected. If they're coming from different roasters, be aware they may not all ship at the same time nor arrive together. ROASTe will keep you informed of shipments via emails.
Can I track my orders?
Yes, ROASTe provides the order numbers and links will be emailed to you for tracking.
Does my subscription repeat?
Yes. The order will repeat until further notice from you.
How do I pay for a subscription?
At checkout, you will enter your credit card information. Your credit card will be charged at the time of shipping for each item.
Can I stop the subscription?
Yes. You can stop your subscription at any time, and you can also reactivate your subscription at any time. Go to “My Café” > “My Account” page and hit the “Hold” box. Make sure to click “Update” to save your changes.
How do I change my billing information?
To change your billing information, click “My Account” in the “My Café” menu. Then make the appropriate changes and click “Update”.
e-Gift Cards
What if I wish to send multiple e-Gift Cards to a single recipient?
Simply choose the quantity of e-Gift Cards you wish to send, on the e-Gift Card page. The recipients balance will reflect the total amount.
What if I wish to send multiple e-Gift Cards to multiple recipients?
In this case, please place multiple orders, where each order contains the e-Gift Cards to a single recipient.
I have received an e-Gift Card. How do I redeem it?
To use your e-Gift Card, login here using the credentials from your e-Gift Card email. Upon entering the 'checkout' part of our store, please click on “Apply to Order” in the section marked 'Gift Certificates'. Any amount above the certificate value may easily be placed on a credit card of your choice. Any balance left will be kept in your account on ROASTe for future purchases.
Do e-Gift Cards expire? Do they have fees?
No. ROASTe e-Gift Cards have no fees and they never expire.
Where can I use the ROASTe.com e-Gift Cards?
e-Gift Cards can only be redeemed through the ROASTe.com web site.
Can e-Gift Cards be refunded?
e-Gift Cards are not redeemable for cash and cannot be returned for a refund.
What happens with the unused balance?
Any unused balance will be placed in the recipient’s account.
What if my order exceeds the amount of my e-Gift Cards?
If your order exceeds the amount of your e-Gift Cards, you must pay for the balance with a credit card.
ROASTe Prime
How do I cancel my ROASTe Prime membership?
Your membership is automatically set to expire at the end of the current term and you will continue receiving benefits until the end of the current membership period.
How do I sign up?
On the cart page, check the box next to ROASTe Prime, and continue to checkout. Your cart will need to include at least one product.
Which items are eligible for free shipping?
All ROASTe items are eligible for FREE shipping. Items can be shipped to nearly all addresses in the continental US.
Which shipping methods and carriers do you use?
We typically use USPS Priority Mail (1-3 days) for orders up to 3lbs, and UPS Ground (2-4 days), for all other packages.
Order Status
Where is my order?
Following your order confirmation email, you will receive an email with the tracking number which will allow you to track the status of your package, from the minute it is shipped until it is received.
Shipping Information
Do you ship OUTSIDE the US?
We do not ship outside the US at this time.
How are products packaged?
ROASTe.com vendors ship products directly from their facilities to ensure freshness. Each vendor uses their own packaging.
What days of the week do you deliver?
Each vendor maintains its own shipping schedule. On each product page you will find the expected shipping time for that product.
Can I ship to a PO Box?
No, we are unable to deliver to a Post Office Box.
How much will shipping cost?
The shipping cost changes based on the products you order and the shipping address. To view the shipping costs, proceed with the checkout process and enter your shipping address. You will have a full summary view of your order, including shipping cost and taxes, before you are asked to confirm the order.
Can I schedule a special delivery date?
No, we are unable to schedule a special delivery date.
Can I ship to an APO or FPO box?
We are unable to ship to an APO or FPO box at this time.
Coupons
How do I use my coupon/gift certificate?
In the checkout process, you will be asked to enter your coupon code. The total amount of the order would then be updated accordingly.
My Account
How do I access My Account?
On the top menu, click My Cafe, and choose the desired option on the sub-menu.
How do I unsubscribe from the newsletter?
Just click "Unsubscribe" on the Sign Up & Save menu.
Charitable Donations
Will you donate coffee to my event?
We will be happy to discuss this and help as much as possible. Please contact customer support.
Bulk/Custom Orders
Can you fulfill custom or bulk orders for special events?
Yes, please contact customer support.
Blogging
Can I blog at ROASTe?
Yes. Just drop us a note at support@roaste.com and we will enable your account for blogging. Your blog must be coffee related, exclusive, and include at least 300 words. Click here for more info!
Are there any special perks for bloggers?
Yes! At ROASTe we encourage community participation. For every blog submitted you will earn 50 eBeans, which you can redeem for purchases. 100 eBeans translate to a $10 discount! Click here for more info!
