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Placing An Order

How Do I Place an Order?

In the Coffee Shop, add the products you like to your shopping cart. Once you are done shopping, click on the shopping cart icon at the top of the page, and follow the on screen instructions.

What Do I Need to Complete an Order?

To complete an order, you will need to provide us with your shipping and billing address, and email address, and a valid credit card.

Is My Credit Card Secure?

We use your credit card only for this transaction and do not save it for future use.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your payment information. We reveal only the last four digits of your credit card numbers when confirming an order.

We are certified by McAfee for security.

Can I cancel my order?

Orders can be canceled online for any reason within 1 hour of placing the order. On the left menu, go to My Orders, and click on the cancellation icon next to the order you wish to cancel. You will receive a confirmation email from us.

e-Gift Cards

What if I wish to send multiple e-Gift Cards to a single recipient?

Simply choose the quantity of e-Gift Cards you wish to send, on the e-Gift Card page. The recipients balance will reflect the total amount.

What if I wish to send multiple e-Gift Cards to multiple recipients?

In this case, please place multiple orders, where each order contains the e-Gift Cards to a single recipient.

I have received an e-Gift Card. How do I redeem it?

To use your e-Gift Card, login here using the credentials from your e-Gift Card email. Upon entering the 'checkout' part of our store, please click on “Apply to Order” in the section marked 'gift Certificates'. Any amount above the certificate value may easily be placed on a credit card of your choice. Any balance left, will be kept in your account on ROASTe for future purchases.

Do e-Gift Cards expire? Do they have fees?

No. ROASTe e-Gift Cards have no fees and they never expire.

Where can I use the ROASTe.com e-Gift Cards?

e-Gift Cards can only be redeemed through ROASTe.com web site.

Can e-Gift Cards be refunded?

e-Gift Cards are not redeemable for cash and cannot be returned for a refund.

What happens with unused balance?

Any unused balance will be placed in the recipient’s account.

What if my order exceeds the amount of my e-Gift Cards?

If your order exceeds the amount of your e-Gift Cards, you must pay for the balance with a credit card.

Order Status

Where is my order?

With your order confirmation email, you will receive a tracking number which will allow you to track the status of your package, from the minute it is shipped until it is received.

Shipping Information

Do you ship OUTSIDE the U.S?

We do not ship outside the U.S. at this time.

How Are Products Packaged?

ROASTe.com vendors’ ship products directly from their facilities to ensure freshness. Each vendor uses their own packaging.

What days of the week do you deliver?

Each vendor maintains its own shipping schedule. On each product page you will find the expected shipping time for that product.

Can I Ship To a PO box?

No, we are unable to deliver to a Post Office Box.

How Much Will Shipping Cost?

Shipping cost changes based on the products you order, as well as your shipping address. To view the shipping costs, proceed with the checkout process and enter your shipping address. You will have a full summary view of your order, including shipping cost and taxes, before you are asked to confirm the order.

Can I schedule a special delivery date?