Placing An Order

How Do I Place an Order?

In the Find Better Coffees, add the coffee you like to your shopping cart. Once you are done shopping, click on the shopping cart icon at the top of the page, and follow the on screen instructions.

What Do I Need to Complete an Order?

To complete an order, you will need to provide us with your shipping and billing address, and email address, and a valid credit card.

Is My Credit Card Secure?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your payment information. We reveal only the last four digits of your credit card numbers when confirming an order.

We are certified by McAfee for security.

Can I cancel my order?

Orders can be canceled online for any reason within 1 hour of placing the order. On the My Cafe menu, go to My Orders, and click on the cancellation icon next to the order you wish to cancel. You will receive a confirmation email from us. 

Office Discounts

Are office discounts available?

Yes. We offer office discounts as part of the Coffee Tours Service. Please call us at 1-888-236-9980 or visit the Coffee Tours page for more information.

Coffee Tours

What is a Coffee Tour?

Coffee Tours are ROASTe’s new Subscription Coffee Service. Each Tour has been created to give you an in-depth sampling of certain themes, for example, geographical regions, organic coffees, and decaffeinated coffees.

How do I select a Tour?

On the ROASTe Coffee Tour page, click on the Tour you would like to order or learn more about, or on the Customized Tour link. To order it, enter your email address, the frequency you would like the coffee delivered, and the type of grind in the box to the right of the banner. Click “add to my lineup” to continue to the next step in the ordering process.

Alternatively, add your favorite coffees to your cart, and click on the appropriate check box to turn your order into a Coffee Tour subscription Service.

Can I manage my Tour?

Yes. After selecting a Tour, you will reach the “Manage my Tour” page. You can change the order of delivery, the amount of coffee, and you can subtract any coffee from the lineup. You can always come back to this page from the “Coffee Subscription” menu.

Can I add coffees to my Tour?

Yes. Once your Tour is created, you can add any coffee to it by clicking “Add to Tour” next to the coffee of your choosing. It will be then added to your lineup, as part of the Tour you have created.

Can I create my own Tour?

Yes. Just Click on “Customize Your own Tour” at the Coffee Tours page, and follow the instructions.

Can I receive several items simultaneously?

No. At this time only the first item in your Tour will be sent to you, with each subsequent coffee in the lineup being sent at the interval you selected.

Does my Coffee Tour repeat?

No. As soon as the last item has shipped, your Coffee Tour will stop. You will receive an email reminding you to add coffees to your Tour lineup. As long as there is coffee in your lineup, the service will keep active.

How do I pay for a Coffee Tour?

At checkout, you will enter your credit card information. You will be charged for the first item of the lineup only. For every subsequent item, your credit card will be charged at the time of shipping for that item only.

Can I stop the Tour?

Yes. You can stop your tour at any time, and you can also reactivate your tour at any time. Click “My Account” in the “Coffee Subscription” menu to stop or reactivate your Tour. Make sure to click “Update” to save your changes.

How do I change my billing information?

To change your billing information click “My Account” in the “Coffee Subscription” menu. Then make the appropriate changes and click “Update”.

e-Gift Cards

What if I wish to send multiple e-Gift Cards to a single recipient?

Simply choose the quantity of e-Gift Cards you wish to send, on the e-Gift Card page. The recipients balance will reflect the total amount.

What if I wish to send multiple e-Gift Cards to multiple recipients?

In this case, please place multiple orders, where each order contains the e-Gift Cards to a single recipient.

I have received an e-Gift Card. How do I redeem it?

To use your e-Gift Card, login here using the credentials from your e-Gift Card email. Upon entering the 'checkout' part of our store, please click on “Apply to Order” in the section marked 'gift Certificates'. Any amount above the certificate value may easily be placed on a credit card of your choice. Any balance left, will be kept in your account on ROASTe for future purchases.

Do e-Gift Cards expire? Do they have fees?

No. ROASTe e-Gift Cards have no fees and they never expire.

Where can I use the ROASTe.com e-Gift Cards?

e-Gift Cards can only be redeemed through ROASTe.com web site.

Can  e-Gift Cards be refunded?

e-Gift Cards are not redeemable for cash and cannot be returned for a refund.

What happens with unused balance?

Any unused balance will be placed in the recipient’s account.

What if my order exceeds the amount of my e-Gift Cards?

If your order exceeds the amount of your e-Gift Cards, you must pay for the balance with a credit card.   

Order Status

Where is my order?

Following your order confirmation email, you will receive an email with the tracking number which will allow you to track the status of your package, from the minute it is shipped until it is received.

Shipping Information

Do you ship OUTSIDE the U.S?

We do not ship outside the U.S. at this time.

How Are Products Packaged?

ROASTe.com vendors’ ship products directly from their facilities to ensure freshness. Each vendor uses their own packaging.

What days of the week do you deliver?

Each vendor maintains its own shipping schedule. On each product page you will find the expected shipping time for that product.

Can I Ship To a PO box?

No, we are unable to deliver to a Post Office Box.

How Much Will Shipping Cost?

Shipping cost changes based on the products you order, as well as your shipping address. To view the shipping costs, proceed with the checkout process and enter your shipping address. You will have a full summary view of your order, including shipping cost and taxes, before you are asked to confirm the order.

Can I schedule a special delivery date?

No, we are unable to schedule a special delivery date.

Can I Ship to an APO or FPO box?

We are unable to ship to an APO or FPO box at this time.

Coupons

How do I use my coupon/gift certificate?

In the checkout process, you will be asked to enter your coupon code. The total amount of the order would then be updated accordingly.

My Account

How Do I Access My Account?

On the top menu, click My cafe, and choose the desired option on the sub-menu. 

How Do I unsubscribe from the newsletter?

Just click "Unsubscribe" on the Sign Up & Save menu. 

Charitable Donations

Will You Donate Coffee To My Event?

We will be happy to discuss this and help as much as possible. Please contact customer support.

Bulk/Custom Orders

Can you fulfill custom or bulk orders for special events?

Yes, please contact customer support.

Blogging

Can I blog at ROASTe?

Yes. Just drop us a note at support@roaste.com and we will enable your account for blogging.Your blog must be coffee related, exclusive, and include at least 300 words.

Any special perks for bloggers?

Yes! At ROASTe we encourage community participation. For every blog submitted you will earn 50 eBeans, which you can redeem for purchase discounts. 100 eBeans translate to a $10 discount!